At Timely Tea Leaves, we are committed to delivering your products in a timely and efficient manner. Please review the details of our shipping policy below to understand how we handle your orders.

1. Shipping Locations

We offer shipping services within India and selected international locations. Please note that shipping fees and delivery times vary depending on the destination.

2. Shipping Charges

  • Domestic Shipping (Within India):
    • Free shipping for orders above ₹999.
    • A flat shipping fee of ₹50 will be charged for orders below ₹999.
  • International Shipping:
    • Shipping charges will be calculated at checkout based on the destination and package weight.

3. Order Processing Time

Once your order is placed, it will be processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched.

4. Estimated Delivery Time

  • Domestic Orders (India): Typically delivered within 3-7 business days after dispatch.
  • International Orders: Delivery times vary based on location and customs processing but typically range from 7-21 business days.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment. You can track the status of your delivery through our website or the courier’s tracking portal.

6. Shipping Delays

While we strive to meet the estimated delivery times, external factors such as weather conditions, transportation delays, or customs clearance for international orders may affect delivery schedules. In such cases, we will keep you informed of any delays.

7. Undeliverable Packages

If a package is returned to us due to incorrect or incomplete shipping information provided by the customer, we will contact you to arrange re-shipment. Additional shipping charges may apply.

8. Customs and Import Duties

For international orders, customs or import duties may be levied once the package reaches the destination country. These charges are the responsibility of the customer and vary by country. We recommend checking with your local customs office for further information.

9. Damaged or Lost Shipments

If your package is damaged or lost during transit, please reach out to us immediately at [customer service email]. We will work with the courier service to resolve the issue as quickly as possible.

10. Contact Us

For any shipping-related inquiries, please contact our customer support team at customer@user.com or call us at 7337509737