At Timely Tea Leaves, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to help with a hassle-free return process.
Eligibility for Returns:
- Products must be returned within 30 days from the date of purchase.
- Items must be unused, unopened, and in their original packaging.
- Return requests will not be accepted for items that are opened, damaged, or used unless the product is defective or damaged during shipping.
Non-Returnable Items:
- Perishable goods, such as herbal teas and supplements, cannot be returned.
- Items purchased during promotional sales or with discount offers are non-refundable unless they are defective.
Return Process:
- Contact Us: Start by contacting our customer service at [email/contact number] to initiate the return process.
- Return Approval: Once your return is approved, we will provide instructions on how to send your product back to us.
- Return Shipping: Customers are responsible for paying return shipping costs unless the product received is defective or incorrect.
Refunds:
- Upon receiving and inspecting the returned product, we will notify you of the status of your refund.
- Refunds will be processed through the original payment method within 7-10 business days.
Exchanges:
- We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [email/contact number].
Damaged or Incorrect Items:
If you receive a damaged or incorrect product, please notify us within 48 hours of receiving your order. We will arrange for a replacement or issue a full refund, including any shipping costs.